"The more elaborate our means of communication, the less we communicate."

Communication Service Providers (CSPs) are building an agile enterprise platform that reduces cost and complexity while bringing speed and leverage to the organization. This approach includes the use of global communications industry assets, capabilities and experience to ensure existing systems are optimized and integration is managed effectively. This pathway encompasses a proven planning methodology, a transformation road map, and a comprehensive program management. Our innovative and custom-focused solutions help wire-line, wire-less, broadband and cable service providers redefine their markets with solutions that help them become more agile, reduce fixed operations cost, and introduce next generation services. Our instant access to industry solutions, best in breed technology and resources that know your business well are some differentiators that will set you apart from your competitors. Our services include Applications development and maintenance, Product engineering, and Customer Support. We provide end-to-end product engineering and R&D services to the Mobile, Telecom and Networking industry. Our solutions and services to product companies range from analysis, design, and development to software testing in the segments of switching, data communication and network management. This proven approach helps CSPs transform themselves faster. It is designed to bring organizations speed and flexibility and drive successive waves of new business value. Provide end-to-end solutions spanning operations to customer management solutions Maintenance of legacy billing products and co-development of convergent billing products, Network management and element management systems.

A major part of the customer experience involves self-service capabilities such as Web portals and extranets.

Whether your needs as a Communications Services Provider (CSP) involve enhancing this experience for customers, partners or both, you most likely require a flexible portal system that can accommodate market changes and shifting customer demands.

With specialization in areas such as digital security, usability, user interface design and mobile technology, our customer-experience team helps with everything from improving the customer registration process, to implementing Single Sign-On (SSO) systems, secure log-ins, and mobile device access We serve a large and growing client list worldwide, spanning multiple industries, with one of the largest number of certified domain experts available. Here are just a few of the components that fuel our end-to-end customer experience and portal solutions:

Secure authentication & user authorization:We give your customers the power to view their secure billing information and manage their accounts, thereby improving the overall customer experience and reducing your customer service expenses.

Portal design & implementation: From front-end visual design to back-end content management systems, our global design and implementation teams build scalable, flexible solutions with customer-friendly user interfaces.

Maintenance & production support: Once your portals are live, you need continued maintenance to ensure customers are receiving efficient and reliable services.

One-on-one business consulting: Many CSPs lack a unified view with their customer service solutions. Our domain experts have years of direct communications industry experience and will work with you to organize your business processes and create a unified vision for your project.

Mobile technology implementation: Our global teams understand what is driving business and consumer needs for increased mobile access. We build world-class custom applications so that your customers can access their secure account information from mobile devices.

Our managed-service model guides you through the entire project lifecycle, with a cross-functional team of experts ready to bring your project from conception to deployment and beyond. We regularly work with leading applications from Cognos, Oracle, TIBCO and others to combine business processes with data management technology in the best manner . This helps you mine customer data to personalize campaigns and maximize the potential for sales opportunities. In addition, our customer data specialists have longstanding experience in CRM applications such as Siebel, Pegasystems, PeopleSoft, Clarify, and Epiphany. You can be sure that your software solutions will be built on tested platforms that make the most of your data.

Business process outsourcing

It's no accident that Communication Service Providers (CSPs) with the most streamlined and flexible IT systems in place also provide their customers with the best customer experience in terms of accessibility, data reliability and response time. Typically, they also have the lowest costs.

Our Customer-Interaction Business Process Outsourcing (BPO) team of over 3,700 associates enables you to significantly reduce your customer-service costs and streamline your current business processes through IT and BPO synergy.

To combat these hurdles and reduce costs at the same time, our team provides solutions in areas including:

Customer data integration (CDI)

Customer self-service applications

Interactive voice response (IVR)

Automated call routing (ACR)

Current customer care and opportunity analysis

Live sales and customer support

Customer relationship management (CRM) systems

Alleviate the complexity involved in typical call handling and customer service with a properly planned, executed and maintained CDI solution. By integrating technology, services and process management, our locally managed business consultants and worldwide developers help you to maintain a consistent view of customer data across multiple enterprises and platforms.

What does your billing system say about you? It may be saying more than you think, and not necessarily in a good way.

For consumers, the billing interface is often the main point of contact between them and their communications service provider.

Customers have come to expect billing solutions that are more accessible, instantaneous, and more accurate than ever before. But this can be a challenge when you're bundling both new and legacy services on one bill in addition to focusing on your own bottom line. Our domain experts maximize the value of core billing processes.

Strategic planning and process design.

A project cannot be successful without proper planning and design. Our domain experts have longstanding relationships with the leading software providers in billing and communications. Armed with this knowledge and years of experience serving the top communications service providers worldwide, we will help you succeed in all aspects of billing and customer care, including:

From message processing to customer care, we're prepared to tackle all steps in the full spectrum of billing and customer care. At the same time, we offer vendor-neutral testing and enhanced billing quality, all at reduced cost.

Implementation services: Make the best use of your resources through cost-effective systems integration. By integrating newer technologies such as business intelligence with legacy billing architectures, you're adding flexibility and scalability to your billing system. Our implementation experts will help ensure continued efficiency as your new billing processes and programs are established.

Usage-event mediation: Support micro-transaction billable events such as pay-per-view and bundled offerings like triple-play products with proper event mediation.

Enhanced rating and pricing structures. By developing strategic pricing and discounting plans, you're able to successfully introduce current and prospective customers to new products and product bundles, increasing customer base and loyalty.

End-to-end revenue assurance: By ensuring that processes related to Business Support System (BSS) and Operational Support Systems (OSS) are optimized, our revenue assurance processes help stop leakage and address opportunity loss through techniques such as strategy assessment, recovery management, and root cause analysis

Managing the service fulfillment process in an industry with rising customer demands and ever-evolving technology is no easy task.

You want to be first to market with the introduction of a new service, not follow a competitor's lead, and you want to be able to confidently deliver a way that exceeds customer expectations.

This involves making the best use of your current resources and Operational Support Systems (OSS) / Business Support System (BSS) solutions, and expanding their capabilities so that they can grow as you grow.Our service fulfillment domain experts know how to take your network resources and make them work for you. Through our innovative global delivery model and strategic partnerships, we prepare you for future growth by re-engineering your current applications for efficiency. This results in a flexible, scalable solution that saves money today and provides headroom for growth tomorrow.

Manage orders more efficiently, keep track of your network resources, and prepare to offer next-generation services with our help in areas such as :

Order management: Leverage the latest, most automated systems to reduce overhead and improve order accuracy.

Service configuration: Make sure you have the latest and most flexible systems available to support the services your company is offering.

Asset management and logistics: From adding Web-based user interfaces to streamlining shipping logistics, we make sure that you are able to keep track of your resources efficiently at all times.

Data management for network systems: Let your highly skilled resources do what they do best; build and manage the network, while we take care of the "care and feeding" of the data in your back-office systems.

Knowledge management: Improve workflow and streamline tasks with employees and partners using a strategically-developed business process management solution.

Testing and QA: As one of the largest testing services providers, we reduce time and cost of testing through our Automation and Performance Centers of Excellence.