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Dynamic 365 - Field Service

 

Field Service capabilities extend Dynamics 365 (online) to provide a complete Field Service management solution, including service locations, customer assets, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics.

Optimise your resources

Help your team schedule appointments and dispatch the right resources. Use manual, assisted, or fully automated, optimized scheduling to create the best schedule.

Make technicians more effective

Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device.

Deliver better outcomes with IoT

Harness the power of IoT to detect and diagnose problems before customers become aware of an issue.

Engage with your customers

Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information.